Standardized full-process service concept

1、5S standard

    At NCC Medical, we prioritize a human-centered approach from the very beginning of product design. Rooted in clinical applications, our standards emphasize Safety, Sophistication, Intelligence, Simplicity, and Service orientation. This comprehensive approach encompasses design, development, registration, and user training. Our goal is to ensure a seamless and cohesive experience from initial design through production, delivery, and usage, guaranteeing that our customers receive the highest quality service and support.

2、4 Transformations 

--------specialization, standardization, scalization and internationalization

    Every NCC member upholds the principles of collaboration, efficiency, and innovative development, enabling us to progress steadily on the path of specialization, standardization, scalization and internationalization, achieving the synchronized development of customer value, employee value, and NCC value.

Professionalization

    Our R&D team, the backbone of our specialization, has developed with ingenuity over 20 electrophysiological devices with independent intellectual property rights, covering comprehensive services including diagnostic, intraoperative, and rehabilitative electrophysiology, etc. NCC has pioneered multiple innovative devices in China, including wireless Bluetooth EEG, multi-channel wireless surface electromyography, wireless multi-channel sleep monitor, and specialized intraoperative nerve monitors for orthopedic and neurosurgical use.

        (Employee Testimony: )Intelligent electrodes save valuable intraoperative time; multi-modular monitoring meets various application scenarios. NCC products are widely used in many domestic tertiary hospitals.

    Since 2011, through the "Shanghai Joint Electrophysiology and Rehabilitation Technology Innovation Research Center" industry-university-research-medical cooperation platform, we have closely collaborated with many domestic key universities, research institutes, and clinical medical institutions, undertaking and completing multiple provincial and ministerial-level research projects, achieving integrated innovation and development of industry, academia, research, and medical fields.

Standardization

    NCC, strictly adhering to CFDA standards, has obtained over 30 medical device registration certificates in China, as well as international certifications for our quality management system and products. Our 5S Product Standards (Safe, Sophisticated, Smart, Simple, and Service-oriented) ensure the best customer experience from design, production to delivery and use.

Scalization

    With a vertical integration strategy of R&D, production, service, and clinical fields, NCC operates four production bases in China, offering high-quality, cost-effective products and services globally. We have a comprehensive service network with 31 centers in provincial capitals, providing fast and effective technical support to the market and clinical sectors.

Internationalization

    Headquartered in China, NCC has been globalizing since 2009. Today, we operate world-widely in over 50 countries and regions across six continents.